Loved the tips about how to de-escalate certain situations and how Chris was able to relate it back to my workplace. - Anonymous
I learned a lot more than I thought I would - Anonymous
King of off topic but since I am autistic and struggle with people skills- Im going to integrate a lot of these skills that you mentioned and taught into may life. - Anonymous
I loved hearing and now knowing what signs to look out for in aggressive situations. - Anonymous
It was very entertaining and engaging, I liked that it was very well organized and the information was helpful, specifically the body language part. — Anonymous
I really enjoyed and took a lot away from the reality based training (sidewalk on Fisgard St and Johnson St Parkade). Matty’s acting was great and the scenarios were exactly what we deal with. I liked the verbal instruction and creating different scenarios. Seemed hands on training. Happy there wasn’t a bunch of note taking. The enthusiasm from the instructors kept me engaged throughout the training. - Anonymous
Great acting. Great scenarios. I liked going over the scenarios and what should be done. I like the concepts- safe, backing up, feet staggered. — Anonymous
Lots of scenarios that we hope never to encounter. I like the idea of doing scenarios while not in situations and not at work. - Anonymous
Remembering to keep safe at all times. Kris’s awesome work ethic that’s to the point. Matt’s acting is also good at making it all realistic. - Anonymous
It was great to have real situations played on the street and parkades. I realized how unprepared I am for real aggressive situations. I really liked to be instructed by a woman too because it is wise to see confident female and to have examples in front of my eyes. Kris is amazing. Matt is really funny, so it helped to stay awake. — Anonymous
A good presentation and scenario acting. Good feedback on the spot. Easy to listen and relate to someone who had been on the street dealing with similar situations. More practical than theoretical.- Anonymous
Scenarios were good. Lots of good info. Good instruction. - Anonymous
Great presentation. Thank you! — Anonymous
Chris was awesome. He engaged the room and was really informative. — Anonymous
Thorough. Informative. Positive. Knowledgeable. — Anonymous
Good real life examples. “Dad” humour. Listened well and validated.- Anonymous
Excellent first hand experience and stories. — Anonymous
Not at all what I expected. Great seminar. I really liked how Chris gave excellent examples. I really liked that he didn’t sugar coat things and used “real” language. Great tools to use at work and in real life. Thank you. — Anonymous
Chris is an engaging speaker. Doses of humour keep it light but the police background shows that he speaks from experience. I appreciate the focus on de-escalation, tips on how to be approachable/ understood/ likeable and that simply listening can sometimes be enough. — Anonymous
Excellent seminar. Great local references and examples. Great pace. Lots of time to absorb the material. — Anonymous
Great job Chris. Enjoyed and learned some new material to deal with aggressive people. - Anonymous
Great instructor. Good to have Victoria problems as examples. Instructor was well aware of our challenges and the clients we deal with. Thank you! — Anonymous
Facts followed up with relevant examples. Relatable info. - Anonymous
I was very impressed with how much this course focused on empathy and understanding. - Anonymous
Loved the personal stories. Great speaker. Great sense of humour. Good pacing. — Anonymous
Thank you for the vulnerable story. Kind/warm. Funny. Acknowledging the swearing and acknowledging us yelling. Self deprecating jokes were great for humour and rapport. - Anonymous
Great examples. — Anonymous
Informative. Well paced. Relevant stories. - Anonymous
Great presentation. Very interactive and relatable. Thank you!
Everything was great. Thank you!
As someone who has worked in emergency services I can confirm that this course is relevant and accurate to real world scenarios. I also appreciate that the instructor has experience with what he is teaching which adds credibility to his presentation. This was a great refresher and I think it is useful in our workplace. — Anonymous
Good presentation. Clear. Very relevant. — Anonymous
I admit, I was skeptical about receiving this training from a former police officer but I was pleasantly surprised with the focus on empathy and hearing the other sides perspective. Thank you. — Anonymous
This course was so great! Last discussion about counselling was very impactful and valued. Visuals were great. Easy phrases to remember. Very helpful for our jobs. — Anonymous
Presentation was great overall. Humour helped things move on well. Lots of info. — Anonymous
Good information. Good examples. Encouraging environment. Experienced instructor. — Anonymous
Great info. Chris can relate to the work from his previous experience as a police officer. Great slides and communication with the group. Good length of time for the course. Not too long. Not too short. — Anonymous
Very well presented. Vocalized well through room. Excellent examples. Great interaction with participants. — Anonymous
Very informative. Great stories. Practical examples. — Anonymous
Very wonderful presentation. I enjoyed listening to the instructors personal experience that we could relate to emotionally. Great Presentation!- Anonymous
Very useful. Covered a lot of topics. Great engagement. Good use of examples. Good participation. Helpful tips. Lots of useful tools for identifying and de-escalating conflict before it becomes aggressive or violent. — Anonymous
Engaging speaker. Cool examples. Relevant possible scenarios to our workplace. — Anonymous
Good listening tactics. — Anonymous
Great content. Delivered a lot of information in a short period of time. Good staff engagement. — Anonymous
Very useful. Very engaging. Examples were good but not over the top. Good scenarios. — Anonymous
Lots of real life examples and promoting discussion. — Anonymous
Very well presented. Informative. Captivating. — Anonymous
Information relevant to the job. Good anecdotes. Love in-class participation. — Anonymous
Topics relevant to our workplace. Good delivery. Instructor demonstrates skills using verbal techniques. — Anonymous
I liked…Many great examples. Do’s and don’ts. Aggressors and what to watch for. Language to use. — Anonymous
Interactive. Animated and engaging. Examples were practical for work setting and in general can be applied across many situations in life. Flow was a pace I liked. — Anonymous
I really learned how to embrace fear and be challenged. I like how it was all presented in a captivating way. It wast hard to focus, Everything will be helpful for my personal life too because I live alone. — Anonymous
Really amazing new techniques to use in various situations. Will definitely make me think more about how my actions/ reactions can affect others (ie. resting bitch face). ‑Anonymous
Good tempo of speech. Good overview. Engaging instructor. ‑Anonymous
Informative. Fun learning. Great stories. Relatable. (Instructor) kept the pace and kept us on target. Engaging. ‑Anonymous
Talked about lots of real life situations and strategies to de-escalate. ‑Anonymous
Thought the course was great! Different techniques and relative to what we do. ‑Anonymous
Enjoyed experiences from policing career. Verbal judo tactics. Enjoyed audience participation. ‑Anonymous
Great energy. Thanks! ‑Anonymous
Enjoyed the little points for what can be used as barriers to get between you and another person. I liked the “but” to change your mindset. ‑Anonymous
Liked the contact cover techniques. Verbal judo phrases. ‑Anonymous
Appreciated the depth balanced with focus on what’s important. ‑Anonymous
Interactive. Used our experiences/ situations for examples. ‑Anonymous
Chris was great. Kept our attention the whole time. Leaned a lot. Will be useful in my job. ‑Anonymous
Appreciate your life experience stories. They make it real. ‑Anonymous
Learned new techniques. Engaging. Enjoyed discussions. ‑Anonymous
Real world examples. Class dialogue. Verbal judo. ‑Anonymous
Very to the point presenter. Well put together. ‑Anonymous
Liked… everything. Learned lots! ‑Anonymous
Really good. Thank you. Thank you for the practical tools. -Anonymous
Knowing what to do when the ball gets hit to you. Thank you Chris. ‑Anonymous
Chris was great. The presentation was well done. I know I will use this stuff in the workplace. ‑Anonymous
Great content. Very helpful. Useful. Nice guy. Funny! ‑Anonymous
Liked… the presentation and energy. ‑Anonymous
All content was valuable. -Anonymous
Good key points and strategies. -Anonymous
Covered a broad range of topics. ‑Anonymous
Verbally interactive. Relatable content. Stories to add context to a topic.-Anonymous
I have found your tips and tricks to be helpful. You provided great context and understanding. I’ve done martial arts training and found a lot of your skills aligned with previous knowledge. - Anonymous
Engaging. Honest. Useful. Great! - Anonymous
Some good info! Tools for aggression was good. Fear- Challenge- Awesome! — Anonymous
Engaging. All good as a reminded of how to deal with difficult situations. Learned some new techniques. - Anonymous
Excellent job. You have the life long experience to run this course. You didn’t make me feel like I should fear my job. — Anonymous
Lots of real examples to make the point about and theories talked about. — Anonymous
Very informative. Thank you! - Anonymous
Sharing personal experiences and making it relevant to the audience. Talking about stress response and its individuality. Personal tips such as removing the ego from a conversation. — Anonymous
Your presentation style is great! Loved the stories. Made it real. Great job making the strategies applicable to our workplace. The portion on resilience is often overlooked- thank you for the great way you presented that. — Anonymous
Application of professional experiences. Appropriate balance of hard (assault) and soft (resilience) skills. Excellent communication while providing knowledge and also leaving room for learners experience. Applicable content. Appreciate the opportunity to practice “fear”. - Anonymous
Going over scenarios that you (Chris) have personally experienced. Talking about resilience and debriefing. All good info. Thank you. — Anonymous
Very informative. Great practical examples. Interactive and fun. Related everything that you could to the gardens. Felt personal and not just like a seminar. — Anonymous
I thought the examples given/ used were really good and impactful. You did a good job of engaging all of our team members. You did a great job. Thank you for joining us today. — Anonymous
Real world applications. Identifying body language. Discussion on out experiences. — Anonymous
Engaging with giving examples/ stories. Getting out of our seats kept it interesting and hands on. — Anonymous
How to introduce yourself to come across as being likeable and helpful. How to position yourself effectively and approach in partners. — Anonymous
Well presented, clear info. Effective use of real scenarios. Presented had experience. Liked getting out of our seat to practice things. Good conversation over direct info. — Anonymous
That you can change your mindset by having a plan regarding personal safety. Lots of valuable information regarding spacing. - Anonymous
Chris was great (energy and knowledge). — Anonymous
Re: Reality Based Training Scenarios. You guys are awesome. — Anonymous
Re: Reality Based Training Scenarios. Distancing was key. Hands up when interacting. Try not to talk in circles/ Get to your point. Not talking down to violators. Asking the person how their day is going. Deep breathing. — Anonymous
Re: Reality Based Training Scenarios. I really enjoyed the entire training. Good instructors with good humour. The scenarios were excellent. The instructors were excellent. — Anonymous
Re: Reality Based Training Scenarios. Scenarios are a ver7y good idea. We should do them regularly, like twice a year. Practice distance, hand positioning, saying things like “you are scaring me” is something I need to practice. Small group like today and from same department was fantastic. I like the information to looks for cameras and buses. — Anonymous
Re: Reality Based Training Scenarios. Lots of chances to apply the skills and strategies covered in class. Very focused and relevant to our position. Great to not only have instructor feedback but critique from the experienced ambassadors as well. — Anonymous
Re: Reality Based Training Scenarios. I would like you guys to continue with the role plays own the streets. I like the training and the comfort zone. Maintaining a safe distance. Using a cell phone as a distraction in difficult situations was a great point in the presentation. — Anonymous
Re: Reality Based Training Scenarios. Great scenarios. Definitely found the emphasis on space, stance/ body language helpful. — Anonymous